Refund policy

We want every piece you bring home to earn its place — but if something's not quite right, you have 30 days from the day your order arrives to send it back.

To qualify for a return, your item needs to be unworn or unused, in its original packaging, with tags still attached, and you'll need your receipt or proof of purchase on hand.

To start a return, email us at info@houseofwilder.co and we'll walk you through it. Once your return is approved, we'll send along instructions for how and where to send it back. Please don't ship anything back to us before requesting a return first — packages sent without one won't be accepted.

Questions along the way? We're at info@houseofwilder.co any time.

Damages and issues

Give your order a once-over as soon as it arrives. If something showed up damaged, defective, or just plain wrong, let us know right away so we can make it right.

A few things we can't take back

Some items just aren't right for returns — that includes perishables (like anything living, such as plants), made-to-order or personalized pieces, and personal care items. We also can't accept hazardous materials, flammable liquids, or gases back into our shop.

Sale items and gift cards are final sale as well. If you're ever unsure whether your piece qualifies, just ask — we're happy to help you figure it out.

Exchanges

The quickest path to the right piece is to return what you have, and once that return is approved, place a new order for what you actually want. That way you're not waiting on us to sort out the swap.

Shipping to the European Union

If your order is headed to the EU, you have the right to cancel or return it within 14 days, no reason required. The same conditions apply — unworn, unused, tags on, original packaging, proof of purchase in hand.

Refunds

Once your return lands back with us, we'll inspect it and let you know whether it's been approved. If it has, you'll see the refund hit your original payment method within 10 business days — though your bank or card company may take a little extra time to fully post it on their end.

If it's been more than 15 business days since we approved your return and you still don't see it, reach out to info@houseofwilder.co and we'll track it down.